Frequently Asked Questions
Cristina is here to educate and inspire- Here are some of my most common questions:
Yes, We Now Offer Direct Billing!
We can now offer direct billing for these extended health plans: GreenShield, Chamber of Commerce, CINUP, ClaimSecure, Desjardins, First Canadian, Canada Life, Industrial Alliance, Johnson Group, Johnson Inc, Maximum Benefit.
If your plan does not allow direct billing for dietitians, you will receive a receipt for your appointment that you can submit to your plan directly for reimbursement.
The following plans do not accept direct billing from dietitians: Group Health, Group Source, Manion, Manulife, Pacific Blue Cross and Sunlife.
Can bill a Nutrition Package to my extended health plan?
If you buy a package and want to bill this to your plan, I can provide you with “insurance friendly” receipts, which only shows the value of the visits that have taken place. For clients that book packages, I charge you for the package and hold the balance in your account as a “credit” that I will use going forward to pay for your future visits and issue receipts as those visits take place. This is the way that insurance companies reimburse services, when they have a maximum amount allowable per visit eg. $150/visit.
If I issue you a receipt for the full amount of the package right away, usually the extended health plan will only pay $150 anyways. This way we are prorating it over various visits so that clients with extended health care coverage can take advantage of their coverage.
You can call your extended health plan to find out if they have a maximum amount per visit. If they do not then you may be able to submit a receipt for the full package to your plan.
What do I need to prepare for my first session?
Is she going to tell me not to eat my favorite foods? Do I need to be an athlete to work with Cristina?
Cristina will conduct a complete nutrition assessment and provide you with a diet plan and specific food subsitutions that will help you achieve your goals. Cristina knows how to work your favorite foods into your plan and makes eating better fit into your lifestyle, yes even donuts. You will leave feeling empowered, motivated and confident that you will be successful. If you purchase a meal plan or one of the Nutrition Packages, then you will also have a sample meal plan to get you started on your new way of healthy eating.
No, you don't need to be an athlete or to be doing any exercise to work with Cristina. She works with kids and adults who just want to eat better to feel better. Get started today!
Cristina has a balanced approach to food and nutrition where moderation is key. She works with your food preferences and lifestyle to make practical meal suggestions, and she will help you make lifestyle changes that are sustainable and will help you reach your performance and body comp goals. She is skilled at helps you overcome emotional eating and improve your relationship with food.
Do you do tests or measurements?
Dietitians don't usually do blood tests or measurements. If at any point in your nutrition consultation the dietitian suspects you may be low in a nutrient or would benefit from a medical test, she will direct you to see your doctor with the information that will help in your diagnosis. You can request that your nutrition assessment is sent to your doctor to improve your medical care.
Dietitians know that your worth is more than your weight and that feeling better cannot be measured by a scale, so we don't necessarily measure or weigh our clients.
If you are an athlete that is results driven, have a body comp goal and really want to measure your results, Cristina can discuss with you whether a DEXA scan may be worthwhile.
When are you available?
Cristina's office hours are Thursdays 9:30am-6:30pm and Saturdays 8am-2pm.
Cristina is available for presentations during evenings and weekends.
Where is your office?
Cristina is meeting clients virtually and in person at her home office near Dollarton Hwy in North Vancouver.
RD versus Nutritionist?
Registered Dietitians have completed a 4 year university degree, a one year internship and a nationwide exam. We are trained to work in the treatment and prevention of disease using evidence-based treatment plans and are regulated under the Health Professionals Act.
Anyone can call themselves a Nutritionist, it is an unregulated term in Canada and these individuals have no set qualifications or nutrition education. Registered Holistic NutritionistTM are individuals trained in a 1 year program, they are not regulated by a governing body and they are not clinically trained to treat health conditions.
You can check whether someone is a qualified nutrition professional by contacting Dietitians of Canada or BC College of Dietitians to obtain a list of Registered Dietitians in your area.
Cristina Sutter is hiring elite dietitians to join her team!
Do you love working with motivated clients? Are you an expert in your field and know you can give clients the best service? Do you have a passion for helping people develop a healthy relationship with food AND reach their goals? Do you want to work alongside a seasoned dietitian with a successful private practice?
Cristina Sutter is looking to expand her team with another top dietitian with strong counselling skills and specialized clinical experience. This is a virtual position, hours are flexible and pay is very competitive.
This is not an entry level position. If you are a top dietitian with the CDBC and have 7-10 years experience in outpatient counselling in any area of expertise (obesity, eating disorders, pediatrics, diabetes, sport nutrition), please apply to: info(at)cristinasutter.com.
Cancelation and Refund Policy
You will need to add a credit card to book an appointment. Your card will not be charged until after your appointment takes place or if you cancel with less than 24 hours notice.
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the schedule that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged the full amount of their visit.
There is a strict no refund policy as you are paying for the dietitian's time.
Thank you for your understanding.